ITIL is a popular IT service management (ITSM) best practice framework designed to facilitate the selection, planning, support, and delivery of essential IT services to various types of businesses. Its aim is to boost efficiency and achieve predictable service levels; and with the adoption of the ITIL framework, the IT can hopefully become more of a business partner rather than merely serving as a back-end support provider.
Over the years, ITIL has evolved to become a vital part of the ITSM ecosystem for many global organizations-
Its roots can be traced back to the late 1980s, when the UK government woke up to the need for providing IT effectively and consistently. This early collection and sharing of good/best practices eventually led to the creation of ITIL – with the ITIL Practitioner Guidance the latest portfolio of industry wisdom to be shared.
A quick ITIL 101
In its latest incarnation – ITIL 2011 – ITIL’s core consists of five major publications or books. These are:
- ITIL Service Strategy, which deals with customer requirements and business goals.
- ITIL Service Design, which outlines ways to deal with strategies and turn them into plans for aiding the businesses.
- ITIL Service Transition, which offers the methods to introduce IT services in specific environments.
- ITIL Service Operation, which shows ways to manage production IT services.
- ITIL Continual Service Improvement (CSI), which offers help on identifying, considering, and delivering enhancements to IT services, operations, and performance.
ITIL is currently undergoing a refresh with a new version expected during 2018.
Need to embrace ITIL Practitioner
It is necessary that you get acquainted with terms and core concepts of ITIL irrespective of whether you are going to get certified or just explore the field. In this context, you cannot go wrong by choosing ITIL Practitioner, as it has emerged as an indispensable guide for those who are pursuing education and a career in ITIL and related sectors.
Itil Practitioner has received tremendous response, ever since its inception, as it has helped in fill in a gap in the framework, that existed earlier. The arrival of ITIL Practitioner has made things easier for the users as they can apply the ITIL concepts to practice without facing any hurdles.
An essential toolkit for success
The ITIL Practitioner toolkit is a must have for those who have completed the course and are preparing to start work in organizations, since this comes with a list of questions that can help you in making the first assessment.
Apart from the toolkit, there’s a guideline on the section Continual Service Improvement has made things easier for the users.
A flexible approach
ITIL Practitioner is widely acknowledged in the community because of its versatility. Not every ITIL guide can be as flexible as it is.
Anyone who follow the ITIL framework, eventually end up using all the possible combinations. The ITIL Practitioner has been designed keeping in mind the need for this practicality and it blends this with the other approaches. For example, Agile gels well with guiding principles such as “Progress Iteratively”. This eventually breaks things into easily understandable tasks and makes it possible to accomplish quicker delivery in organizations.
A sense of confidence
The main reason for ITSM professionals warming up to the ITIL Practitioner is because it actually helps you save time and you can take decisions at workplace faster. This helps improve workflow at both individual and group level.
Summing it up
In a broader perspective, arrival and adoption of ITIL Practitioner has benefitted the market hugely. It has also created a new trend for efficient service management in this sector. This has made companies aware of the importance of deploying ITIL framework now more than ever. The future seems bright for ITIL. The candidates who have been through the ITIL Practitioner unanimously agree it serves as a solid foundation for deployment of ITIL framework.