Incidents can be defined as unplanned events of any type that interrupt or lessen the quality of service that requires review. They may as well threaten to interfere or reduce the quality of service.

Incident management is a process that involves logging, recording, and resolving conflicts. Its objective is to restore normal functions as quickly as possible after an incident, while at the same time minimizing impact to operations and making sure that quality is maintained.

This process is critical in ensuring that incidents are addressed systematically and more efficiently.  The whole process from logging incidents right to resolving them is what is termed as incident management.  Streamlining the entire process may be helpful in fixing potential issues.

Technology is no doubt moving fast, hence rendering analog and standalone systems more and more redundant. Since the future of all systems is actually IP based, it means that Access Control Intruder, CCTV, and Fire Alarms are going to be computer based. That is why technology is quickly headed towards linking all of these IP-based systems onto one software management platform.

Operational Intelligence Center

Operational intelligence is a classification of methods as well as technologies for accessing visibility into the business and gaining insights from IT and the entire enterprise.  Operational intelligence should not be mistaken for an extension of BI (business intelligence).  It is a new approach that is based on the source of information that is not usually in BI solutions’ purview. There are vastly increasing streams of machine-generated data behind each IT infrastructure and all the systems that run your business. Top organizations recognize the incredible value of this data to enhance the general efficiency of both IT and other parts of the enterprise. An operational intelligence center is created to specially address this opportunity.

How It Can Improve Incident Management

An operational intelligence center can go a long way in enhancing incident management. In case your security systems are IP based, it makes sense to go for PSIM software packages such as those found at They will certainly make a significant difference as they will allow for centralization of all systems onto a single platform, making remote management possible.

With an operational intelligence center, organizations will be able to do the following:

  • Get a better understanding by using all related information, particularly from machine data.
  • Unveil crucial patterns as well as analytics by comparing events from various sources.
  • Minimize the time to identify significant events.
  • Leverage live feeds as well as the historical date to gain an understanding of what is happening, pinpoint irregularities and make effective decisions.
  • Deploy a solution fast and provide the flexibility required at this point and in the future.

There are numerous ways in which an operational intelligence center can help make a business more operative, productive, secure, as well as agile.  It helps companies to exploit new categories of rich real-time information whose business utility some companies have probably not started to capitalize on yet.

For more information on how you can improve incident management with an operational intelligence center, visit